ITIL ITILFND_V4 Übungsprüfungen
Zuletzt aktualisiert am 04.05.2025- Prüfungscode: ITILFND_V4
- Prüfungsname: ITIL 4 Foundation
- Zertifizierungsanbieter: ITIL
- Zuletzt aktualisiert am: 04.05.2025
Question #1
Which is recommended as part of the ‚progress iteratively with feedback‘ guiding principle?
- A . Prohibit changes to plans after they have been finalized
- B . Organize work into small manageable units
- C . Reduce the number of steps that produce tangible results
- D . Analyse the whole situation in detail before taking any action
Question #2
What is the CORRECT order for the three phases of problem management?
- A . Problem identification, problem control error control
- B . Error control, problem control, problem identification
- C . Problem identification, error control, problem control
- D . Problem control, error control, problem identification
Question #3
Which statement about the inputs and outputs of the value chain activities is CORRECT?
- A . Inputs and outputs are fixed for each value chain activity
- B . Each value chain activity receives inputs and provides outputs
- C . Some value chain activities only have inputs, whereas others only have outputs
- D . The organization’s governance will determine the inputs and outputs of each value chain activity
Question #4
What is used as a tool to help define and measure performance?
- A . An incident record
- B . A continual improvement register
- C . A service level agreement
- D . A change schedule
Question #5
Which is a financially valuable component that can contribute to the delivery of a service?
- A . Service offering
- B . Sponsor
- C . Configuration item
- D . IT asset
Question #6
Why and how is a user MOST LIKELY to contact the service desk?
- A . To discuss the cause of an incident via a phone call
- B . To request access to a resource via a self service portal
- C . To authorize an emergency change via live chat
- D . To report a problem using a mobile app
Question #7
Which guiding principle recommends using ideas from ITIL, Lean, Dev Ops, Kanban, and other sources to help drive improvements?
- A . Focus on value
- B . Start where you are
- C . Think and work holistically
- D . Optimize and automate
Question #8
What is included in the purpose of the ‚continual improvement‘ practice?
- A . Ensuring that delivery of services is properly assessed, monitored, and improved against targets
- B . Identifying and continually improving relationships with and between stakeholders
- C . Creating collaborative relationships with key suppliers to realize new value
- D . Aligning the organization’s practices and services with changing business needs