APMG-International AgilePM Practitioner Übungsprüfungen
Zuletzt aktualisiert am 24.05.2025- Prüfungscode: AgilePM Practitioner
- Prüfungsname: Agile Project Management (AgilePM) Practitioner
- Zertifizierungsanbieter: APMG-International
- Zuletzt aktualisiert am: 24.05.2025
The Applications Manager, who is already very busy, is proposed as a Change Agent.
Which action by the Change Manager is MOST likely to make this department’s change agent role effective?
- A . Provide an anonymous complaints system for use if the team cannot raise concerns directly.
- B . Appoint a junior team member as change agent with the Applications Manager as support ‚buddy.‘
- C . Train the Application Manager in time management techniques and approaches.
- D . Publish the timetable of the Operational delivery process workstream objectives to staff.
Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don’t want to be trained in the new technologies and wish to continue supporting the old business areas.
Which is the MOST appropriate intervention from the Customer Service Director?
- A . Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.
- B . Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.
- C . Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.
- D . Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.
Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don’t want to be trained in the new technologies and wish to continue supporting the old business areas.
Which is the MOST appropriate intervention from the Customer Service Director?
- A . Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.
- B . Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.
- C . Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.
- D . Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.
Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don’t want to be trained in the new technologies and wish to continue supporting the old business areas.
Which is the MOST appropriate intervention from the Customer Service Director?
- A . Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.
- B . Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.
- C . Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.
- D . Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.
Which item is MOST likely to be considered as a pain point for a ‘Sales team member’ stakeholder?
- A . Rebranding gives the company a modern look that has been missing historically.
- B . Comprehensive training is required to broaden skills, that are recognized as best practice.
- C . Increased effort will be needed initially to learn the new supporting business processes.
- D . This gives an opportunity for all staff to be involved and engaged in shaping the change.
Which item is MOST likely to be considered as a pain point for a ‘Sales team member’ stakeholder?
- A . Rebranding gives the company a modern look that has been missing historically.
- B . Comprehensive training is required to broaden skills, that are recognized as best practice.
- C . Increased effort will be needed initially to learn the new supporting business processes.
- D . This gives an opportunity for all staff to be involved and engaged in shaping the change.
Which item is MOST likely to be considered as a pain point for a ‘Sales team member’ stakeholder?
- A . Rebranding gives the company a modern look that has been missing historically.
- B . Comprehensive training is required to broaden skills, that are recognized as best practice.
- C . Increased effort will be needed initially to learn the new supporting business processes.
- D . This gives an opportunity for all staff to be involved and engaged in shaping the change.
Which item is MOST likely to be considered as a pain point for a ‘Sales team member’ stakeholder?
- A . Rebranding gives the company a modern look that has been missing historically.
- B . Comprehensive training is required to broaden skills, that are recognized as best practice.
- C . Increased effort will be needed initially to learn the new supporting business processes.
- D . This gives an opportunity for all staff to be involved and engaged in shaping the change.
The Customer Services Manager used to work in a call center, answering customer calls. Concerned for staff wellness, this manager has decided to invite anyone who is finding the changes overwhelming to contact them directly so that they can arrange appropriate support.
Which preference does this behavior BEST display?
- A . Sensing.
- B . iNtuiting.
- C . Thinking.
- D . Feeling.
The Customer Services Manager used to work in a call center, answering customer calls. Concerned for staff wellness, this manager has decided to invite anyone who is finding the changes overwhelming to contact them directly so that they can arrange appropriate support.
Which preference does this behavior BEST display?
- A . Sensing.
- B . iNtuiting.
- C . Thinking.
- D . Feeling.