Atlassian ACP-420 Übungsprüfungen
Zuletzt aktualisiert am 07.05.2025- Prüfungscode: ACP-420
- Prüfungsname: Atlassian Managing Jira Projects for Cloud
- Zertifizierungsanbieter: Atlassian
- Zuletzt aktualisiert am: 07.05.2025
Your company is preparing to implement Jira Service Management and has a list of requirements for email support in their first service project, HRSM. All of the requirements can be satisfied except for one. Identify that one requirement.
- A . Allow customers to add anyone on the web as request participants when creating HRSM tickets through email.
- B . Configure the HRSM email request type with two hidden fields; Labels and Priority.
- C . Allow any email address from acme.com to create HRSM requests but block [email protected].
- D . Allow customers to add error screenshots when creating HRSM tickets through email.
- E . Connect two custom email accounts for HRSM; one from Google and one from Microsoft.
How does integration with Statuspage enhance Jira Service Management?
- A . It automates user management.
- B . It provides real-time status updates to customers.
- C . It simplifies issue prioritization.
- D . It enables direct file sharing.
What is the primary function of the @ mention feature in Jira?
- A . To share issues with external customers
- B . To tag team members in comments for attention
- C . To assign issues to other users
- D . To mark issues as confidential
Your team dashboard has the ‚Service project report‘ gadget that displays the SLA success rate for two SLAs: ‚Time to first response‘ and ‚Time to resolution‘. You need the gadget to display another SLA: ‚Time to close after resolution‘.
What action is required to display it?
- A . Replace the gadget with the ‚Filter counts‘ gadget
- B . Configure the gadget to change the date range
- C . Configure the gadget to auto refresh
- D . Add a third series to the ‚SLA success rate‘ report
Good knowledge base articles should be _______ to ensure they are helpful to the user.
- A . lengthy
- B . concise
- C . complicated
- D . technical
Who is primarily responsible for managing product access and licensing for agents?
- A . Project admin
- B . Jira admin
- C . Agents themselves
- D . External users
Which option in Jira allows users to choose between receiving notifications in HTML or text format?
- A . User profile settings
- B . Project access settings
- C . Issue type settings
- D . There is no such option in Jira
When might an administrator choose to unlink a Confluence space from a Jira service project?
- A . When the project is completed
- B . When the linked space is no longer relevant
- C . When there is too much traffic on the site
- D . All of the above
How can saved filters be used effectively in JSM?
- A . To restrict data access
- B . To automate issue assignments
- C . To track specific project metrics
- D . To customize user interfaces
Which tool is essential for analyzing trends in service project reports?
- A . Data export tool
- B . Trend analysis gadget
- C . Time tracking tool
- D . Advanced searching capabilities