CIPS L6M10 Übungsprüfungen
Zuletzt aktualisiert am 30.05.2025 - Prüfungscode: L6M10
- Prüfungsname: Global Logistics Strategy
- Zertifizierungsanbieter: CIPS
- Zuletzt aktualisiert am: 30.05.2025
Which law influences XYZ Manufacturing’s reverse logistics?
- A . Equal Pay Act
- B . Occupational Safety Act
- C . Clean Air Act
- D . Americans with Disabilities Act
Five companies from different industries are participating in a sustainability summit where they discuss and share their approaches to integrating the triple bottom line (TBL), corporate social responsibility (CSR), and green logistics into their business operations.
The companies include:
EcoElectronics Inc. – An electronic device manufacturing company with a focus on environmentally friendly products. The company is committed to reducing its carbon footprint by using recycled materials in its products and minimizing electronic waste.
SocialSolutions Ltd. – A consulting firm specializing in social impact initiatives and community development. Their commitment to social impact involves working closely with local communities, implementing initiatives that empower individuals, and fostering sustainable development.
ProfitablePharma Corp. – A pharmaceutical company committed to balancing financial success with social and environmental responsibility. Beyond financial profitability, the company places a high value on moral pharmaceutical practices. This includes ensuring affordable access to medications and minimizing environmental impact in the manufacturing process.
ModernTrans Logistics – A logistics company that specializes in sustainable and eco-friendly carriage solutions. The company invests in a modern and eco-friendly fleet, utilizing alternative fuels and optimizing routes to reduce emissions.
TechInnovate Innovations – A technology company striving to incorporate green practices in its supply chain and operations. Their commitment includes sourcing ethically produced raw materials and adopting energy-efficient manufacturing processes, minimizing environmental impact while driving innovation in the technology sector.
You are required, for each company, to align the primary focus area and recommend the key factor.
What is the primary focus area of EcoElectronics Inc.?
Primary Focus Areas:
- A . Triple Bottom Line (TBL)
- B . Supply Chain Sustainability
- C . Social Impact
- D . Green Logistics
- E . Environmental Responsibility
What challenge does EcoElectronics face in product recovery?
- A . Maximizing transportation efficiency
- B . Ensuring brand reputation
- C . Predicting demand
- D . Determining product quality
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specific focus areas and allocating resources to overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts, significantly affecting ordering patterns. These volatile prices make it challenging to maintain a consistent revenue stream.
Company B: A growing e-commerce business experiencing increased shipping costs due to the rapid expansion of product offerings and customer base. To maintain profitability, they need to reduce costs.
Company C: A custom-made furniture manufacturer facing order processing delays, leading to longer lead times and increased customer complaints.
Company D: A manufacturer of high-demand electronic gadgets experiencing demand exceeding supply, requiring order rationing. Customers are frustrated due to errors in the rationing system and have attempted to game the system.
Company E: A global electronics manufacturer struggling to manage its complex supply chain across
multiple regions. The company needs to leverage technology to improve efficiency and reduce operational costs.
For Company C, what recommended action should the company manager take? Answer Options:
- A . Leveraging economies of scale
- B . Implementing order batching
- C . Handling price fluctuations
- D . Improving order accuracy
- E . Implementing automation and machine learning
What forms can governmental incentives take to encourage investment in infrastructure and export industries in a region?
- A . Grants and subsidies
- B . Tax credits and tax rebates
- C . Tax holidays and investment allowances
- D . All of the above
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark’s team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it’s not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He’s a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn’t fit as expected. The dress size was not in line with ShopSmart’s sizing chart, and Emily wants to return the dress and receive a refund promptly. She’s looking for a hassle-free return process and a full refund for the purchase.
Solution for the issue:
- A . Replacement or refund
- B . Refund the extra charges
- C . Ensure a simple return process
- D . Special offer for the next purchase
- E . Immediate shipping of the missing items
Q: How can Customer 5 Emily’s issue be resolved?
Jane, a supply chain manager, is attending a seminar on reverse logistics. She is curious about the factors contributing to the increasing influence of reverse logistics.
Which of the following options best explains the reasons for this growing influence?
- A . The increasing complexity of forward logistics operations.
- B . The need for organizations to reduce their operational costs.
- C . The rise in product returns and various economic, environmental, and social factors.
- D . The implementation of stricter regulations on transportation and supply chain management.
ABCTech implements reverse logistics despite compliance costs.
How does legislation affect this?
- A . Guarantees financial support.
- B . Motivates reputation improvement.
- C . Reduces need for competitive pricing.
- D . Ensures program success.
What are the four categories in which reverse logistics systems can be classified, according to De Brito and Dekker?
- A . 1 and 2
- B . 2 and 4
- C . 3 and 4
- D . 1 and 3
What is the primary challenge addressed by a global logistics strategy?
- A . Navigating the world trade system effectively
- B . Managing and upgrading logistics and distribution channels
- C . Competing in the global market
- D . Maximizing profitability through cost-effective execution of orders