Genesys GCX-WFM Übungsprüfungen
Zuletzt aktualisiert am 05.05.2025- Prüfungscode: GCX-WFM
- Prüfungsname: Cloud CX Workforce Management Certification
- Zertifizierungsanbieter: Genesys
- Zuletzt aktualisiert am: 05.05.2025
In workforce management, how can an admin add an activity code?
- A . Through the Business Unit Manager
- B . Within the Management Unit Configuration
- C . Via the Activity Code Editor in the Admin panel
- D . Directly in the Queue Settings
Which of the following attributes are assigned to agents to ensure that interactions are routed to the most appropriate agent? (Choose two options)
- A . Skills
- B . Languages
- C . Desire to Use
- D . A Score
The forecast editor in Genesys Cloud primarily serves which purpose?
- A . To predict call volume and scheduling needs
- B . To manage agent interactions
- C . To handle quality assurance
- D . To define agent skill levels
You are creating a work plan on Genesys Cloud for your agents.
Which option in a work plan lets you specify the limit on the amount of time an agent can work during a week?
- A . Weekly Paid Time
- B . Daily Paid Time Divisible By
- C . Minimum Time Between Shifts
- D . Work Time Constrains
Which two actions can an administrator take in the Schedule Editor? (Choose two)
- A . Generate a load-based schedule
- B . Deny adherence exceptions
- C . Edit individual agent shifts
- D . Approve quality control metrics
In Genesys Cloud, which feature provides an administrator with a real-time view of agent adherence to scheduled tasks?
- A . Adherence Dashboard
- B . Real-Time Adherence View
- C . Historical Adherence Report
- D . Agent Availability Tracker
In workforce management, what is a business unit?
- A . A group of departments handling separate tasks
- B . The primary organizational entity for managing work plans and schedules
- C . An individual employee’s work schedule
- D . A temporary team assigned to special projects
What is the primary use of intraday monitoring?
- A . To view agent adherence on a weekly basis
- B . To compare adherence between departments
- C . To monitor current day’s adherence and activity
- D . To adjust agent roles
Which feature in Genesys Cloud allows agents to exchange their shifts?
- A . Swap Shifts
- B . Adherence Tracking
- C . Schedule Reset
- D . Real-Time Shift Monitor
Agents that handle the same set of interactions should belong to the same Business Unit.
- A . True
- B . False