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Question #201

As a candidate for CCBA, you should be able to recognize the activities associated with each knowledge area.

Which of the following is an elicitation process that is a part of job observation?

A . Identifying stakeholders
B . Job shadowing
C . Defining and determining business analysis processes
D . Planning how requirements will be approached, traced, and prioritized

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Richtige Antwort: B
B

Explanation:

Job observation is a technique that involves observing and documenting the tasks, activities, and behaviors of a stakeholder or a group of stakeholders in their work environment. It helps to elicit information about the current state of the business processes, the roles and responsibilities of the stakeholders, the problems and issues they face, and the opportunities for improvement. Job observation can be done in different ways, such as:

Job shadowing: This is a process of following and observing a stakeholder as they perform their work tasks. It allows the business analyst to gain a firsthand and detailed understanding of the stakeholder’s perspective, needs, challenges, and expectations. Job shadowing can also facilitate rapport and trust building between the business analyst and the stakeholder12

Video or audio recording: This is a process of capturing the work tasks and activities of a stakeholder or a group of stakeholders using a video or audio device. It allows the business analyst to review and analyze the recorded data at a later time, and to identify patterns, trends, gaps, and inconsistencies. Video or audio recording can also provide a visual or auditory evidence of the current state of the business processes3

Work sampling: This is a process of observing and recording the work tasks and activities of a stakeholder or a group of stakeholders at random intervals over a period of time. It allows the business analyst to estimate the frequency, duration, and variability of the work tasks and activities, and to measure the productivity, efficiency, and quality of the work performance. Work sampling can also provide a statistical representation of the current state of the business processes.

The other options are not elicitation processes that are part of job observation, but they are related to other business analysis knowledge areas or techniques:

Identifying stakeholders: This is a process of determining who are the individuals or groups that have an interest or influence on the project or the solution, and what are their needs, expectations, and level of involvement. It helps to plan and execute the stakeholder engagement and communication strategies, and to manage the stakeholder relationships. Identifying stakeholders is part of the business analysis planning and monitoring knowledge area.

Defining and determining business analysis processes: This is a process of establishing and documenting the business analysis approach, activities, tasks, deliverables, roles, responsibilities, and governance. It helps to plan, monitor, and control the business analysis work, and to align it with the project objectives and stakeholder preferences. Defining and determining business analysis processes is part of the business analysis planning and monitoring knowledge area.

Planning how requirements will be approached, traced, and prioritized: This is a process of defining and documenting the requirements management plan, which specifies how the requirements will be elicited, analyzed, documented, validated, verified, approved, communicated, traced, prioritized, changed, and maintained. It helps to ensure the quality, consistency, and alignment of the requirements with the stakeholder needs and expectations. Planning how requirements will be approached, traced, and prioritized is part of the business analysis planning and monitoring knowledge area.

Reference: Business Analysis Techniques – ECBA, CCBA, CBAP Endorsed, Section 7.4: Requirements Elicitation, p.79-80.

Certification of Capability in Business Analysis (CCBA®) – Simplilearn, Module 6: Elicitation and Collaboration, Lesson 6.3: Conduct Elicitation, p. 6-7.

Business Analysis Body of Knowledge (BABOK® Guide) , Version 3, Chapter 4: Elicitation and Collaboration, Section 4.2: Elicitation Techniques, p. 70-71.

[Certification of Capability in Business Analysis (CCBA®) – Simplilearn], Module 6: Elicitation and Collaboration, Lesson 6.3: Conduct Elicitation, p. 8-9.

[Business Analysis Body of Knowledge (BABOK® Guide) ], Version 3, Chapter 4: Elicitation and Collaboration, Section 4.2: Elicitation Techniques, p. 71-72.

[Certification of Capability in Business Analysis (CCBA®) – Simplilearn], Module 6: Elicitation and Collaboration, Lesson 6.3: Conduct Elicitation, p. 10-11.

[Business Analysis Body of Knowledge (BABOK® Guide) ], Version 3, Chapter 2: Business Analysis Planning and Monitoring, Section 2.2: Plan Stakeholder Engagement, p. 34-35.

[Certification of Capability in Business Analysis (CCBA®) – Simplilearn], Module 5: Planning and Monitoring, Lesson 5.2: Conduct Stakeholder Analysis, p. 6-7.

[Business Analysis Body of Knowledge (BABOK® Guide) ], Version 3, Chapter 2: Business Analysis Planning and Monitoring, Section 2.1: Plan Business Analysis Approach, p. 31-33.

[Certification of Capability in Business Analysis (CCBA®) – Simplilearn], Module 5: Planning and Monitoring, Lesson 5.1: Plan Business Analysis Approach, p. 6-7.

[Business Analysis Body of Knowledge (BABOK® Guide) ], Version 3, Chapter 2: Business Analysis Planning and Monitoring, Section 2.3: Plan Business Analysis Governance, p. 36-37.

[Certification of Capability in Business Analysis (CCBA®) – Simplilearn], Module 5: Planning and Monitoring, Lesson 5.3: Plan Business Analysis Governance, p. 6-7.

Question #202

A facilities management company has an ambitious growth plan of doubling the revenue of their office waste recycling service over the next 12 months. The business analyst (BA) plans to define the objectives and align them with the enterprise’s vision, mission and goals.

What element of ‘SMART’ goals would this objective refer to?

A . Relevant
B . Measureable
C . Specialized
D . Achievable

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Question #203

As a candidate for CCBA, you should be able to recognize the activities associated with each knowledge area.

Which of the following are business analysis planning and monitoring activities? Each correct answer represents a complete solution.

A . Job shadowing
B . Planning how requirements will be approached, traced, and prioritized
C . Identifying stakeholders
D . Defining and determining business analysis processes

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Question #204

A business owner has identified a high priority requirement that needs to be implemented immediately. The project manager has asked the business analyst (BA) to perform an impact analysis of this change.

Which factor will the BA need to consider?

A . Number of systems being affected by the requirement
B . Original source of the requirement
C . Method of requirement communication
D . Selection of the elicitation for the requirement

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Question #205

The director of a furniture store manages a group of skilled carpenters who make furniture from locally available materials. The director decides to automate its inventory processes so that the carpenters can place orders for raw materials themselves. A business analyst (BA) is engaged to define the requirements and propose options for commercial off-the-shelf (COTS) inventory management solutions. After meeting with the director, the BA needs to schedule a workshop with the carpenters to:

A . Investigate whether automation is a constraint for the end users.
B . Demonstrate some of the proposed solutions to end users.
C . Convey the benefits of the automation to the end users.
D . Present the proposed future state to the end users.

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Question #206

Market studies projected a 28% year-over-year growth for five (5) years for commercial vehicle loans. A company that provides lending for commercial vehicles wanted to keep up with industry demand; however, their applications were not capable of scaling to the increased demand for loan processing and billing. The company is deploying a new system to meet the demand. The project started five (5) years ago and cost $2 million USD. The project metrics are to be evaluated after five (5) years. The return on investment (ROI) for the project is calculated at 11%. The project sponsors are upset that the desired ROI for the project was not met.

What was the root cause of this issue?

A . Demand forecasting
B . Capability planning
C . Risk planning
D . Flawed assumptions

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Question #207

What elicitation technique is best described as a study to compare the strengths and weaknesses of an organization against its peers and competitors?

A . Brainstorming
B . Market analysis
C . Comparative analysis
D . Benchmarking

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Question #208

A business analyst (BA) has recently joined a large consultancy firm where BAs are globally distributed on different assignments.

Where would the BA find expectations for business analysis work as mandated by the consultancy firm?

A . Organizational performance standards
B . Information management approach
C . Modelling notations standards
D . Business analysis approach

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Question #209

Which of the following is an output of the Identify Stakeholders process?

A . Scope baseline
B . Project charter
C . Stakeholder register
D . Project scope statement

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Question #210

A business analyst (BA) elicits requirements from end users for a new application and then documents a set of use cases and use case scenarios.

What should the BA do next?

A . Create acceptance and evaluation criteria
B . Review the use case scenarios
C . Identify all the roles and responsibilities
D . Conduct a requirements workshop

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