Microsoft MB-240 Übungsprüfungen
Zuletzt aktualisiert am 07.05.2025- Prüfungscode: MB-240
- Prüfungsname: Microsoft Dynamics 365 Field Service Functional Consultant
- Zertifizierungsanbieter: Microsoft
- Zuletzt aktualisiert am: 07.05.2025
A new technician wants to access Dynamics 365 Remote Assist from their Field Service mobile app, but cannot find the option to launch it.
You need to advise the new technician on the first step they should take.
What should you suggest?
- A . Ensure Microsoft Teams is installed on their mobile device.
- B . Ensure the Remote Assist app is installed on their mobile device.
- C . Ensure they are set up as a Bookable Resource.
- D . Ensure their mobile app and Remote Assist passwords are the same.
Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory.
The dispatcher needs to customize their schedule board to filter resources to their territory.
What should the dispatcher do?
- A . On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.
- B . On the Filter & Map View window, select a Resource Type, then select Save Current Filters as Default.
- C . In the Scheduler Settings, select one Territory.
- D . Add a Booking Requirements tab.
Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory.
The dispatcher needs to customize their schedule board to filter resources to their territory.
What should the dispatcher do?
- A . On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.
- B . On the Filter & Map View window, select a Resource Type, then select Save Current Filters as Default.
- C . In the Scheduler Settings, select one Territory.
- D . Add a Booking Requirements tab.
Planned maintenance services perform regular and planned checks for their customers.
o inspectors are assigned to all regions based on skills and expertise. o Installers are assigned to multiple territories in a geographic region.
o Repair technicians are employees and subcontractors.
o Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to technicians based on skills.
All the inspection, repair, and installation employees utilize the Field Service mobile app. Dispatchers can see all work request data for their region and see all the bookable resources.
Job structure
Typical job assignments are as follows:
• Inspections: 1 -2 resources
• Installations: minimum 2 resources. 1 expert
• Repairs: 1 -3 resources
Skills and certifications
The following spreadsheet tracks the skills and certifications earned by each internal employee:
Service areas
The service areas are:
For each type of job, there must be at least one certified or highly experienced resource on the job. Their current system does not have a way to maintain the availability of a service, maintain the subcontractor’s insurance details, certifications, and more options for inspectors. All work is printed out and provided as a hard copy to the resources. It is not easy to distribute the new updated materials for the service or share the new troubleshooting guides.
Planned changes
LitWare plans to implement Dynamics 365 Field Service.
The requirements gathered during analysis are:
Work orders and scheduling
• Scheduling based on resource skill, and number of required resources based on job type and duration.
• Planned Maintenance emergency calls take priority over other types of jobs.
• Schedule resources based on location, maximizing total work hours and then minimizing drive time.
• Ability to track technician time.
• Ability to configure rates and pay types.
• Ability to easily see when a resource is on Time Off on the schedule board.
• All resource time-off requests should be approved by both their manager and their line manager.
Service contracts
• Set up and create a Planned Maintenance type of contract.
• Define the coverage of the regions by the work.
Inspection management
• Ability to configure inspections.
• Ability for inspections to be linked with work orders and customer assets.
Resources
• Implement company holidays for U.S. and Canada.
• Implement various pay types based on overtime, weekends and holidays, travel and regular time.
• Implement paid time off.
• Ability for resource calendars lo reflect resource time off and work hours.
• Access to jobs assigned for the day.
• Ability to capture the validity of the insurance and send a 90-day reminder notification before the expiry.
• Activate geocoding throughout the system. rv
• Use territories for accounts, resources, and work orders.
• Enable Microsoft SharePoint Integration.
Field Service mobile app
• Ability for technician to access work orders and asset details.
• Ability to perform inspections on the mobile app.
• Ability to work through offline mode.
• Ability to enter time for the work.
Technical requirements
Resources require the ability to:
• Configure work hours templates based on their time zone.
• Access and view their skills, skill level, and certification data.
o Certifications set to expire over the next 90 days should show highlighted in Yellow.
o Certifications already expired will show in Red.
• Access documents either online or offline.
• Have their time-off requests enabled for approval by default for resource who has skill of electrical, and have the requests approved by both their manager and line manager.
Work orders
• The ability to have templates for work orders.
o Templates will provide guidance for technicians, and help recommend products and default services.
• Work orders created from a PM contract need to have a status = Service Contract. Inspections:
• Ability to configure advance inspections with conditional logics based on the questions.
• Ability to use the latest inspections for analytics on a weekly basis.
• Ability to perform ad-hoc inspections with assets.
• Ability for users to export responses.
Security and access
• Technicians in the field should only see work orders scheduled for today.
• Technicians should have the option to enter manual time.
• Technicians should have the option to complete the inspections.
• Technicians should have the ability to access relevant apps to complete the job.
• Technicians should have the ability to access the guides.
• Administrators should have access to the technician usage of the guides.
You need to set up the system to manage the work hours template for all the resources.
Which two actions should you perform? Each correct answer presents a part of the solution. NOTE: Each correct selection is worth one point.
- A . Go to the resource and select the Working hours tab.
- B . Set the resources in the correct time zone.
- C . Create a work hours template based on the region.
- D . Create new working hours, then select Repeat as "custom", with "Monday to Friday‘ and the hours set as "8:00 am to 5:00 pm‘
- E . Select the resource, set the calendar, and apply the working hours template.
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create an Asset Category and associate it with each component and use the Location Tree for viewing.
Does this meet the goal?
- A . Yes
- B . No
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being
received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
- A . Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
- B . Create the IoT Connected Device connection role to link devices to customer assets.
- C . Register the device in Dynamics 365 Connected Field Service.
- D . Configure the Create CFS alerts from IoT Central within Microsoft Flow.
You are a Dynamics 365 for Field Service administrator for a construction company. You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?
- A . Use Facility Scheduling
- B . Use Multi-Resource Scheduling
- C . Use Resource Crew Scheduling
- D . Use Universal Resource Scheduling
Your customer wants to give its clients the ability to book appointments and track their technicians.
They will do so using Customer Experience homepages.
You need to set this up for your customer.
Which two actions do you need to perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point
- A . Ensure the resource’s image has been uploaded.
- B . Set Track My Technician and self-scheduling options to Yes in the customer portal settings.
- C . Create a Field Service portal.
- D . Create the Customer Experience homepages in the Administrative settings.
Your customer wants to give its clients the ability to book appointments and track their technicians.
They will do so using Customer Experience homepages.
You need to set this up for your customer.
Which two actions do you need to perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point
- A . Ensure the resource’s image has been uploaded.
- B . Set Track My Technician and self-scheduling options to Yes in the customer portal settings.
- C . Create a Field Service portal.
- D . Create the Customer Experience homepages in the Administrative settings.
DRAG DROP
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
