Microsoft MB-240 Übungsprüfungen
Zuletzt aktualisiert am 07.05.2025- Prüfungscode: MB-240
- Prüfungsname: Microsoft Dynamics 365 Field Service Functional Consultant
- Zertifizierungsanbieter: Microsoft
- Zuletzt aktualisiert am: 07.05.2025
DRAG DROP
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is difficult to navigate because resources can be scheduled 24 hours of the day. However, resources for this organization only work between 7am and 5 pm in the Greenwich Mean Time Zone (GMT). You need to modify the schedule board to resolve this issue.
What should you do?
- A . Modify the existing schedule board tabs to only include resources working 7am to 5 pm GMT.
- B . Modify the existing schedule board tabs and ensure the working time for the tab is set to 7am to 5 pm GMT.
- C . Adjust the working hours of the resources to 7am to 5 pm GMT.
- D . Create a schedule board tab for the resources working 7am to 5 pm GMT and ensure all the resources have been added to that tab.
You are assigned to a Microsoft Dynamics 365 Field Service implementation for a Gym & Fitness company.
You need to distribute a survey to any customers who sign up for a monthly subscription. The Customer Experience Manager wants to send the survey with a custom email address instead of using the default Dynamics 365 Customer Voice survey email address.
Which two actions should you perform? Each answer presents a complete solution. NOTE: Each correct selection is worth one point
- A . Add a custom email address in the Microsoft Power Platform Admin Center.
- B . Add and verify a domain in the Microsoft 365 Admin Center.
- C . Add and verify a domain in the Microsoft Power Platform Admin Center.
- D . Add a custom email address in the Microsoft 365 Admin Center.
You are assigned to a Microsoft Dynamics 365 Field Service implementation for a Gym & Fitness company.
You need to distribute a survey to any customers who sign up for a monthly subscription. The Customer Experience Manager wants to send the survey with a custom email address instead of using the default Dynamics 365 Customer Voice survey email address.
Which two actions should you perform? Each answer presents a complete solution. NOTE: Each correct selection is worth one point
- A . Add a custom email address in the Microsoft Power Platform Admin Center.
- B . Add and verify a domain in the Microsoft 365 Admin Center.
- C . Add and verify a domain in the Microsoft Power Platform Admin Center.
- D . Add a custom email address in the Microsoft 365 Admin Center.
You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.
- A . Default work order type
- B . Auto generate resource requirement for work order
- C . Work order invoice creation
- D . Default work order completed status
- E . Auto generate work order for agreement booking
DRAG DROP
Your company wants use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers‘ on-site service experience.
You need to create a survey which will be sent automatically to a customer once their work order is completed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You are implementing the Field Service mobile app for an air conditioning (AC) repair company, A field technician installed an AC unit at a customer location and completed the booking.
The technician now needs to create a follow-up work order in order to schedule the first service on the installed AC unit.
What will happen once the follow-up work order is created?
- A . The work order will be available for scheduling by the dispatcher.
- B . The system will auto-assign the work order to the same technician for a future date.
- C . The technician will need to manually assign the work order to the dispatcher.
- D . The system will auto-schedule the work order to the same technician to beam work immediately.
You are advising your customer on how to configure their territories.
You need to identify the options that are related to territories during the configuration.
Which three relationships are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A . Territory Hierarchies
- B . Resources
- C . Contacts
- D . Accounts
- E . Postal Codes
DRAG DROP
A new member of your company’s scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.
DRAG DROP
A new member of your company’s scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.