Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 05.05.2025- Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 05.05.2025
Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst would like to gather more Information to create the future state process.
Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK’s goals, opportunities, and pain points?
- A . Sales manager
- B . Chief financial officer
- C . Supply chain manager
Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst would like to gather more Information to create the future state process.
Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK’s goals, opportunities, and pain points?
- A . Sales manager
- B . Chief financial officer
- C . Supply chain manager
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
- A . Definition of done
- B . User persona
- C . Acceptance criteria
The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?
- A . Identify persona, document the current state, and purpose the future state.
- B . Document the current state, offer a survey to stakeholder, and propose the future state.
- C . Document the current state, email it to attendees with an agenda, and propose the future state.
During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.).
How should a business analyst document this need and ensure it is applied universally across the solution?
- A . Create a functional requirement for accessibility standards.
- B . Create a non-functional requirement for accessibility standards.
- C . Create a user story for accessibility standards.
The Salesforce team at Cloud Kicks (CK) is reviewing the sales team’s business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?
- A . Proves processes are out of date and require a new solution
- B . Compares processes against CK’s closest competitors
- C . Shows tangible impact from changes to processes
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers‘ purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."
Which mistake did the BA make when creating this story?
- A . The goal is undefined.
- B . The persona is undefined.
- C . The need is undefined.
Sales leadership at 230Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company. Salesforce implementation includes many custom pages. Multiple users have complained
about wa.t.ng a long time for key functionality to display
- A . Monitor the Lightning Usage App.
- B . Run the Lightning page layout.
- C . Enable Debug Logs.
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested,
While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?
- A . Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
- B . Decompose and model the business processes, and identify testing procedures to calculate new values.
- C . Present recommendations from testing to determine if improvements should be made to the underlying implementation.
Universal Containers is transitioning to Slack as its internal communication tool and is ready to release.
What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?
- A . Complete development on bugs discovered during this phase.
- B . Get written sign-off from all business stakeholders.
- C . Conduct a final retrospective meeting with the project team.