Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 17.05.2025- Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 17.05.2025
The data science team at Universal Containers (UC) has been asked to analyze the sales team’s data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?
- A . Shadow the sales team to observe process for entering data into Accounts and Opportunities.
- B . Meet with the executive leadership team to accurately understand the business need.
- C . Understand and document the data quality issues reported by the data science team.
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?
- A . INVEST checklist
- B . Numerical framework
- C . Gap analysis document
As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.
What should the business analyst do to gain the end users‘ cooperation?
- A . Respond to end users with empathy and accommodate their needs; translate the end users‘ needs into technical requirements; and deliver the project to the developers to implement the solution.
- B . Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.
- C . Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liasion between business and technical teams.
Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?
- A . The AT should have been performed with enough time to resolve bugs in the new feature,
- B . The UAT should have been performed with both peak load and average load simulation.
- C . The UAT should have been performed by customers who are familiar with the products.
Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?
- A . Change management
- B . Use case
- C . Gap analysis
A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.
What should the BA do to help prevent gaps from being discovered after go live?
- A . Focus more on happy path testing and less on edge case testing.
- B . Write test scripts that reflect real life and cover the requirements.
- C . Streamline testing by limiting the number of testers involved.
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the
Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-
priority change request m the middle of a sprint.
Which step should the BA take next?
- A . Add the change request to the backlog to be prioritized for the next sprint.
- B . De-prioritize some user stones and add the change request to the current sprint.
- C . Begin working on the change request as soon as the team has capacity.
A business analyst (BA) is in the process of documenting requirements.
The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team’s daily activities are meeting the set goals.’’
Which acceptance criteria is most appropriate for this user story?
- A . Able to monitor the sales team’s performance
- B . Able to click the Run button on sales reports
- C . Able to view the sales team’s reports
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?
- A . Process mapping
- B . Value stream mapping
- C . Data modeling
New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?
- A . A very detailed process map that is unambiguous and version controlled
- B . A somewhat detailed process map that is easy to remember and self- explanatory
- C . A simple process map that is high-level and covers key aspects