Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 17.05.2025- Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 17.05.2025
During a project kick off for a multi-year transformational Sales Cloud project at Universal Containers, the business analyst (BA) heard the executive team discuss the challenges that the sales team Is having with their legacy solution: opportunity funnel, data hygiene, and forecasting Issues. However, the level of detail shared about the challenges was very limited.
What should the BA do next?
- A . Clone the features of the legacy solution within the new Sales Cloud org.
- B . Start writing epics and user stories that discuss the challenges mentioned.
- C . Schedule a ride-along with the sales team to learn more about their goals.
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
- A . System admin and project manager
- B . Power users and top sales earners
- C . Executive sponsors and sales leadership
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
- A . Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
- B . Give a perspective from a relatable persona that shows the development team can solve their business challenges.
- C . Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?
- A . Entity relationship diagram
- B . Definition of done
- C . User acceptance criteria
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?
- A . Entity relationship diagram
- B . Definition of done
- C . User acceptance criteria
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?
- A . Review the effort and impacts with the service team, and work to align requirements across the teams.
- B . Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
- C . Prioritize the effort as defined by sales and ask the director to review any service impacts. .
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
- A . Detailed user stories with technical documentation about the existing process
- B . Annotated process flows with modifications to an existing process
- C . Collected pain points from people who follow the existing process
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
- A . I want <xyz>, as a <xyz>, so that <xyz>
- B . As a <xyz>, I want <xyz>, so that <xyz>
- C . I want <xyz>, so that <xyz>, for a <xyz>
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK’s typical sales cycle.
How can process mapping help the BA get started on this project?
- A . It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
- B . It can model changes in the current customer experience, analyze each change’s potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
- C . It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC’s structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?
- A . Enterprise Analysis
- B . Stakeholder Analysis
- C . Strategy Analysis