Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 17.05.2025- Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 17.05.2025
Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team’s feedback?
- A . Acceptance criteria
- B . Product limitation
- C . Intent of both parties
Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?
- A . Organize user groups by permission set and train each team.
- B . Document key changes and gather feedback to update the backlog.
- C . Build tooltips and discoverable content in the new console layouts.
Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged.
What should the BA do to ensure they are able to gather the necessary requirements?
- A . Put extra effort into following up with the sales team … requirements.
- B . Shift focus to the support team since they are proactively providing requirements.
- C . Continue the requirements workshops and hope the salesforce become more responsive.
The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.
How should the BA respond to the feedback effectively?
- A . Recommend additional training resources.
- B . Ask for specific examples to review.
- C . Confirm that best practices are being followed.
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"
- A . Profiles
- B . Salesforce characters
- C . Users
- D . Roles
The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an
upcoming Experience Cloud implementation.
Which characteristics make a user story successful?
- A . Clean Direct, Concise, Cross Functional, Configurable
- B . Actionable., Concise, Testable, Solution-oriented, Defined
- C . Independent, Negotiable, Valuable, Estimable. Small, Testable
A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
Which action should the BA take?
- A . Demo standard features and elicit feedback from the customer.
- B . Update the page layouts to show the most relevant information at the top.
- C . Scope the development of an integration with enterprise resource planning (ERP)
A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
Which action should the BA take?
- A . Demo standard features and elicit feedback from the customer.
- B . Update the page layouts to show the most relevant information at the top.
- C . Scope the development of an integration with enterprise resource planning (ERP)
Cloud Kicks is preparing for User Acceptance testing (UAT) related to an upcoming major release. To which environment should a business analyst recommend that users log in to complete their assigned testing?
- A . Full Sandbox
- B . Production
- C . Developer
The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?
- A . Business analysis plan
- B . Scope statement specification
- C . Functional requirements specification