Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 17.05.2025- Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 17.05.2025
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?
- A . Analyze, build, operate, deliver
- B . Analyze, build, deliver, operate
- C . Analyze, operate, build, deliver
The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Management (ALM) process. The addition of the custom field and subsequent release to everyone in the organization must follow this process.
What is the first step in the ALM process that should be taken?
- A . Gather requirements and analyze them.
- B . Obtain a change order from the customer.
- C . Add a custom field to a page layout in a sandbox.
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer‘ mean?
- A . The customer should be responsible.
- B . The customer should be informed.
- C . The customer should be consulted.
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that
is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across features to prevent overwriting before the release.
What should the BA use?
- A . Setup Audit Trail
- B . Change Sets
- C . Version control
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
- A . Role
- B . User License
- C . Profile
- D . Username
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. ,
Which action should the BA take during the meeting?
- A . Share individual user stories from the NA implementation.
- B . Review the capability model from the NA Implementation.
- C . Demo the end-to-end solution from the NA implementation.
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
- A . Using live workshops to map out the sales process
- B . Asking stakeholders to complete a questionnaire
- C . Conducting individual interviews with stakeholders
Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?
- A . Review the approval history.
- B . Review the change sets history
- C . Review the version control history.
Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?
- A . Recombined clear owners up for the platform and identity executive sponsors.
- B . Assign a team to start building a prototype of product functionality.
- C . Document user requirement from each department during discovery sessions.
Universal Containers (UC) stores information about its containers in the standard Salesforce Product object. UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant’s recommendation?
- A . Entity Relationship Diagram (ERD)
- B . System requirements specification
- C . Change request logs