Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 04.05.2025- Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 04.05.2025
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked“
- A . Functionality on interconnected objects should be part of UAT.
- B . Several teams should be part of UAT to represent multiple viewpoints.
- C . End users who are experts in that functionality should participate in UAT.
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact’s spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact’s title and role as separate data points so I know who
to address for various needs of the account.’’
Who should be listed as the persona?
- A . Sales rep
- B . Contact
- C . Service rep
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder’s experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
- A . Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders
- B . Limit participation in key project discovery, requirements, and solutioning meetings to leadership.
and engage the larger team to answer questions directly/ related to their roles when needed. - C . Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success
Cloud Kicks (CK) wants to incorporate a credit check process to verify prospects in Sales Cloud. CK asks the business analyst (BA) to identify which stage of the sales process that the credit check should be embedded.
What should the BA do to meet the requirement?
- A . Create a process map.
- B . Create a capability model.
- C . Create a value stream map.
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?
- A . It provides a script to follow with suggested questions and prompts, identifies exactly what each group needs in order to be successful, and the final version acts as the business requirements document.
- B . It builds a shared understanding of the current state, creates a space for everyone to contribute since the activity feels shared, and guides the conversation while maintaining engagement.
- C . It provides a single document in a central location for stakeholders to contribute, allowing each group to provide feedback on their own, instead of requiring everyone to meet and discuss together.
The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.
What is another important step the BA should take to identify the correct decision makers?
- A . Survey the business units.
- B . Create a stakeholder wheel.
- C . Prepare a RACI matrix.
During a discovery session with several stakeholders from universal Container (UC) services team, the business analyst (BA) learned that UC recently implemented as Experience Site that allows customers to view Knowledge article and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business.
What should the BA recommend?
- A . Review the services team’s goal’ initiatives, strategies, and obstacles.
- B . Review the Einstein Article Recommendations feature in the services team’s org.
- C . Review user stories on the services team’s development backlog.
A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?
- A . A model of a final proposed product
- B . A first pass, simple sketch of an idea
- C . A polished, proven solution
Closing a case
After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a "case."
What should the BA do differently in the next demo?
- A . Confirm each user story includes a clear who, what, and why.
- B . Update the environment to use language specific to CK.
- C . Explain that the term is a Salesforce industry standard.
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?
- A . Map the business process.
- B . Review department procedures and consult the org chart.
- C . Create an entity relationship diagram.