Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 06.05.2025- Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 06.05.2025
Historically, Cloud Kicks (CK) has been a B2C company. CK now wants to add a B2B line of business.
Sales leadership at CK has asked the business analyst (BA) how this will impact its existing and future
Salesforce configuration.
Where should the BA focus the initial impact analysis?
- A . Einstein Forecasting
- B . Person Accounts
- C . Lead Processes
Historically, Cloud Kicks (CK) has been a B2C company. CK now wants to add a B2B line of business.
Sales leadership at CK has asked the business analyst (BA) how this will impact its existing and future
Salesforce configuration.
Where should the BA focus the initial impact analysis?
- A . Einstein Forecasting
- B . Person Accounts
- C . Lead Processes
The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team’s queues to monitor open cases.
Which user story meets this requirement?
- A . As a CRM manager, I need a record-triggered flow to view my team’s work queues so 1 can monitor their open tickets.
- B . As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets.
- C . As a user, I need to see case queue to monitor my team’s work.
Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?
- A . Understand the project scope.
- B . Verify Lightning page loading time.
- C . Identify top project priorities.
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters‘ new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?
- A . Identify power users.
- B . Schedule deployment.
- C . Gather business requirements.
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA).
The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
- A . Hold a one-on-one diagram session with each stakeholder before the workshop.
- B . Proceed with the workshop as scheduled with the stakeholders who are available.
- C . Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest
Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.
Which sign-offs should the BA seek?
- A . Test cases to implement, individual test case functionality, and final go live date
- B . Test cases to implement, user stories, and final go live date
- C . Functional requirements, individual test case functionality, and final go live date
The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.
Which approach should the BA follow?
- A . Create a scratch org and give the development team access to it.
- B . Create a partial sandbox and give the VP of sales access to it.
- C . Create a full copy sandbox and give power users access to it
Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?
- A . Journey Mapping
- B . Process Mapping
- C . Whiteboarding
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements
Which document should the BA use?
- A . Journey map
- B . Process map
- C . Capability map