Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 06.05.2025- Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 06.05.2025
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?
- A . Ask the support manager to wait until the idea is released.
- B . Ask the Salesforce Account Executive to release the idea early.
- C . Ask the development team to build a custom solution based on the idea.
Universal Containers is implementing a Salesforce solution that’s designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.
The project manager has asked for the business analyst’s (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
- A . US-4008 and US-4009
- B . US-4007 and US-4009
- C . US-4009 and US-4010
Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?
- A . Highlight their related Salesforce certifications to showcase expertise.
- B . Share insights empathetically based on prior work that has solved similar problems.
- C . Ensure the workshop schedule considers time zones and language differences.
In which of the following app markets CANT the Salesforce App be found?
- A . Google Play
- B . AppExchange
- C . App Store
Which users will be able to reset a Single Sign-On User Password?
- A . The SSO Manager
- B . Users above the SSO user in the role hierarchy.
- C . Only the Admin
- D . Admin and Users with the right permission sets.
When creating a new User how can the Admin make sure a temporary password is generated?
- A . Select "Temporary Password and Confirmation Email Required"
- B . There are no temporary passwords available for setup of new users in Salesforce.
- C . Select "Generate Passwords and notify the user via email."
- D . This is a default feature, no setup required.
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA’s research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?
- A . Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
- B . Move the deployment date out so the teams have more time to work.
- C . Review the user stories to ensure they are small, testable, and valuable.
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK’s current merchandise return process.
What are the top three benefits of creating a process map?
- A . Engages stakeholders, identifies improvements, and starts the change process
- B . Builds accountability, increases revenue, and decreases overall time spent on requirements
- C . Identifies improvements, decreases project costs, and starts the change process
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate’s submission so I can manage the candidate’s application throughout the recruiting process."
What is one definition of done for this user story?
- A . The Candidate Status field can be updated.
- B . The acceptance criteria has been approved.
- C . The Candidate object has Edit access.
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
- A . User adoption
- B . Scalability
- C . System downtime