Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 07.05.2025- Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 07.05.2025
Prioritize which requirements will be included in the minimum viable product.
A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?
- A . Failure to include all stakeholders in the requirements gathering process
- B . Failure to perform thorough unit testing during the development process
- C . Failure to validate the application against the functional requirements
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
- A . They contain substantial details and focus on technical elements.
- B . They are dependent on related acceptance criteria and overlap with other use cases.
- C . They can be easily prioritized and are small enough to estimate accurately.
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?
- A . Validating current processes
- B . Estimating the project cost
- C . Building solution design consensus
A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.
What should the BA do to engage the business most effectively during UAT"?
- A . Hand or ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders.
- B . Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release.
- C . Work business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release.
Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium-priority item. There is still a list of high-priority items that need to be addressed.
How should the BA communicate with the stakeholder?
- A . Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels
- B . Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.
- C . Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.
Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?
- A . Create a UPN (Universal Process Notation) diagram.
- B . Build a capability model.
- C . Schedule a storyboarding session.
The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?
- A . Associate each set of metadata -changes to the corresponding user story.
- B . Provide detailed test cases to validate the functional requirements
- C . Involve the stakeholders in the business requirements gathering sessions.
The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.
What should a business analyst recommend to ensure UAT result are document security.
- A . Give all stakeholder the ability to edit the shared spreadsheet.
- B . Ask each tester to admit share spreadsheet.
- C . Enable history y in the shared spreadsheet.
After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA) with some feedback about the Opportunity reporting functionality shown in the QA org during the sprint demo.
• The stakeholder was Impressed with how easy it was to create reports about their Opportunity data.
• The stakeholder noticed a misspelled column name in the Opportunity Funnel report.
• The stakeholder wants to add five additional fields to the Opportunity Funnel report.
Which actions should the BA take?
- A . Thank them for their feedback, update the misspelled column name in the QA org, and log an enhancement for the five additional fields.
- B . Thank them for their feedback, log a bug for the misspelled column name, and add the five new fields to the report in the QA org.
- C . Thank them for their feedback, log a bug for the misspelled column name, and log an enhancement for the five additional fields.