Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 07.05.2025- Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 07.05.2025
The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.
Which external stakeholders should the business analyst recommend?
- A . Governing bodies
- B . Third-party vendors
- C . Buyers and customers
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?
- A . Retrospective
- B . Daily stand-up
- C . Sprint review
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?
- A . Shift the conversation from onboarding to the stakeholder’s concerns.
- B . Ask the stakeholder to focus on the onboarding process.
- C . Add the stakeholder’s concerns to a "parking lot" for further discussion.
Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
- A . Time Zone
- B . Language
- C . Working Hours
- D . Locale
Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
- A . Time Zone
- B . Language
- C . Working Hours
- D . Locale
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
• All logins must use multi-factor authentication (MFA).
• Portal pages should load within 2 seconds.
How should the BA document the items?
- A . functional requirement
- B . Non-functional requirement
- C . User story
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?
- A . RACI chart
- B . User stories
- C . Stakeholder analysis
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?“ and "Did we build the product right?"
Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?
- A . Process maps
- B . User stories
- C . Acceptance criteria
The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won. After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
What should the BA use to keep track of changes to the process documents?
- A . Communication template
- B . Business backlog
- C . Version control
A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?
- A . The previous implementation partner neglected to do a knowledge transfer of the final solution.
- B . The support organization still needs to be trained on how to use Sales Cloud.
- C . The system admins note a fair amount of technical debt without having the time or expertise to address it.