Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 09.05.2025- Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 09.05.2025
A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.
What is an example of a well-written user story in this scenario?
- A . As a finance team member, I need to know when an opportunity is won that 1 can set up a billing
account and update the account number. - B . As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.
- C . As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.
Northern Tail Outfitters has fixed a business analyst (BA to help revamp the order management process. During the backlog regiment session, the BA discovers the few user satires are no longer needed.
What should the BA do next?
- A . Cancel these user stones and remove them from the backlog.
- B . Move these user stones to the button of the backlog.
- C . Review these user stones in the backlog at the next sprint retrospective.
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?
- A . Capture decision steps and different outcomes.
- B . Illustrate which fields are integrated with an external system.
- C . Set limits to the scope that will be documented.
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?
- A . Focus on the task at hand instead of on individual team members.
- B . Avoid exposing one’s own mistakes to the team.
- C . Tell the truth in difficult situations.
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story.
The stakeholder has provided this feedback:
• The functionality described in the test case is working as expected.
• The stakeholder wants to change the label of several fields described in the test case.
• The stakeholder wants to add two new fields that were excluded from the test case.
Which step should the business analyst take next?
- A . Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.
- B . Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case hack to the stakeholder far immediate testing.
- C . Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing tat case to show it was successfully tested.
During a workshop to understand Universal Containers’ current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale.
What should the business analyst do to gain consensus on the current opportunity process?
- A . Postpone the discussion and email the sales team leadership to clarify the opportunity stages.
- B . Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.
- C . Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.
Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?
- A . Collaborate with stakeholders to examine and define CK’s purpose, customers, metrics, and overall business to inform project direction and vision.
- B . Discuss and document specific pain points in existing processes to inform future project requirements.
- C . Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
- A . Elicit requirements, build automation, and deploy a solution,
- B . Architect a solution, configure a sandbox, and build a proof of concept.
- C . Elicit requirements, create flows and process diagrams, and understand business analytics.
The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?
- A . Negotiable
- B . Valuable
- C . Small
The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team’s process?
- A . Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
- B . Review survey feedback again to better understand pain points in the existing onboarding process.
- C . Conduct individual interviews with each team member to gather more information about the existing onboarding process.