Salesforce Certified Business Analyst Übungsprüfungen
Zuletzt aktualisiert am 17.05.2025 - Prüfungscode: Certified Business Analyst
- Prüfungsname: Salesforce Certified Business Analyst Exam
- Zertifizierungsanbieter: Salesforce
- Zuletzt aktualisiert am: 17.05.2025
The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team’s process?
- A . Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
- B . Review survey feedback again to better understand pain points in the existing onboarding process.
- C . Conduct individual interviews with each team member to gather more information about the existing onboarding process.
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?
- A . Update the gap analysis document and scope statement specification.
- B . Update the change request log and draft a new user story.
- C . Update the change management document and user acceptance testing plans.
The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?
- A . Draft a list of test cases and scripts and choose "Run flow as another user“ to debug the flow as a sales team user to identify and fix bugs.
- B . Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.
- C . Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.
A business analyst (BA) at Universal Containers (UC) has been asked to improve the user experience (UX) of marketing employee who manages webinar data. The chief marketing officer (CMO) thinks the UX issues are related to standard Salesforce Campaign functionality that misaligns with UC s business requirements. The BA surveyed the marketing group about their pain points and was surprised to discover that their concerns differ from the CMOs theory about issues with the UX of Campaigns in Salesforce.
Which influencing style should the BA use when presenting their findings to the CMO and other stakeholders?
- A . Collaborative
- B . Assertive
- C . Analytical
The business analyst (BA) at Cloud Kicks is working on improving the company’s Service Cloud deployment. The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?
- A . Complex processes can be documented with 20 or more activity boxes.
- B . A single activity box can answer Who, What, When, Why, and How.
- C . Key parts of a process can be easily identified by using different shapes.
The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.
What is the first step a business analyst should take to begin overhauling the Opportunity object?
- A . Understand the current business process.
- B . Configure stages in Salesforce.
- C . Create new reports and dashboards.
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase
revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?
- A . Use UC’s existing terminology.
- B . Adhere to agreed upon mapping standards.
- C . Identify resources engaged in each step.
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase
revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?
- A . Use UC’s existing terminology.
- B . Adhere to agreed upon mapping standards.
- C . Identify resources engaged in each step.
A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce.
Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.
How should the BA resolve the issue?
- A . Determine the most commonly used process.
- B . Ask the security team to confirm company policy.
- C . Ask executive leadership to make the decision.
During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.
What should the business analyst do to help Influence the team and accurately capture the requirements?
- A . Find a middle ground where both stakeholders are satisfied with the field names.
- B . Ask the executive sponsor to make the final field name decisions.
- C . Allow the development team to make the final field name decisions.